and organizational behavior, where trust is the expectation that anothers actions will be beneficial rather than detrimental as well as the. Healy D, Paykel E S, Theodorou A E, Horton R (1988). Organizational research identifies three major factors used to explain the existence or absence of employee-employer trust relationships: (1) calculus-based trust, (2) identification-based trust, and (3) predisposition toward trust (Creed and Miles 1996; Lewicki and Bunker 1996). Pharmaceutical Executive, August. Jones and Sasser (1995) refer to such customers as hostages.
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